Terms of Service
Terms of Service (bleppy)
Thank you for using the bleppy service (website: https://bleepy.io/, hereinafter referred to as the “Service”) provided by RAD Lab Inc. (hereinafter referred to as the “Company”).
These Terms of Service stipulate the basic but important matters related to your rights, obligations, responsibilities, terms, and procedures when using the Service. Please read them carefully before proceeding.
By clicking the "Agree" button during registration or by completing the registration process, you agree to be bound by these Terms of Service. If you do not agree to the Terms or are not legally authorized to agree on behalf of a party, you should refrain from using the Service. In such case, you acknowledge that the Company shall not be liable for any inconvenience or difficulties that may arise from your use of the Service.
Any matters not specified in these Terms of Service and the interpretation thereof shall be governed by the relevant laws of the Republic of Korea, including but not limited to the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Telecommunications Business Act, and the Consumer Protection Guidelines in Electronic Commerce. Please note that depending on the Client’s or Member’s location, local laws may also apply.
The Company may establish separate operational policies in addition to these Terms if necessary, and may provide further details via usage guides published on its website. You are responsible for familiarizing yourself with such guides and policies before using the Service.
1. Definitions
Client refers to an individual or corporate business entity that enters into a service agreement with the Company and uses the Service in accordance with these Terms.
Member refers to an individual who performs tasks on behalf of the Client—such as offering promotions to customers—using the platform with proper authorization as an employee or agent of the Client. All actions by the Member are deemed legally attributable to the Client.
Content refers to materials and information provided within the Service.
Admin Site refers to the website accessible by Members (as defined above), where they can configure Promotions (see item 8) and review Data (see item 7).
Customer refers to end-users who use the Client's services (“Client Services”).
Account refers to the login credentials issued by the Company to the Member to access the Admin Site on behalf of the Client.
Data refers to behavioral patterns of Customers who use the Service.
Promotion refers to the entire set of activities involved in configuring the Service’s Content through the Admin Site.
Secret Key refers to a unique code provided by the Company that the Client must use to embed (see item 10) the Service.
Embed/Embedding refers to the process of integrating the Company’s Service into the Client's own app or service.
Developer Site refers to the website containing technical documentation and references that the Client’s development team may use when implementing the Service.
2. Use of the Service
2-1. Formation of Agreement
When a Member provides the information requested by the Company during the registration process and agrees to these Terms, a service agreement is formed between the Company and the Client. At this point, the Member creates a Member ID (email format) and password, and the Company assigns the corresponding Account.
The Company’s Privacy Policy (link to be added) forms part of these Terms. By agreeing to these Terms and using the Service, the Member is also deemed to have agreed to the Privacy Policy.
If the Member or Client uses the Service free of charge, access to certain features may be limited.
Even for paid plans, available features and usage limits may vary depending on the selected plan. Clients should fully review the details before selecting a plan.
The Service provides features allowing Clients and Members to independently register, purchase additional usage, and manage Service settings. Responsibility for reviewing and managing these functions lies solely with the Client and Member.
2-2. Ownership and License
The Company grants the Client a limited, non-transferable, non-sublicensable, non-exclusive license to use the Service. All patents, copyrights, and other intellectual property rights related to the website, software, and all materials provided by the Company remain the property of the Company. This license does not grant the Client any rights to use such intellectual property beyond what is necessary to use the Service.
The Client may not transfer, sell, pledge, or otherwise dispose of any rights or obligations under this agreement to a third party.
2-3. Service Updates
To provide a better experience, the Company continuously improves the quality of the Service. Accordingly, certain features or designs of the Service may be changed or discontinued without prior consent from the Client. Updates may include the addition of new features or the removal of unnecessary ones. Members should update their software regularly to ensure optimal use of the Service.
2-4. Beta Services
The Company may release new features or services in the form of beta programs (which may be labeled as Alpha, Beta, Preview, Early Access, CBT, OBT, etc.) to select Clients. Participation in beta services is voluntary. Beta services are not guaranteed to be formally released and may change or be discontinued at any time without notice. As beta services may lack stability or be subject to usage limitations, Clients use them at their own risk. The Company disclaims all liability related to the use of beta services.
2-5. Third-Party Applications
The Company is not responsible for any issues related to third-party applications (including websites and mobile services) used in conjunction with the Service. The Company does not endorse or support such third-party applications, even if technically interoperable. Clients and Members who use third-party applications with the Service must understand and agree that such use is entirely at their own risk.
2-6. Complaints and Reports
Members may report complaints to the Company’s Data Protection Officer or designated personnel. The Company will respond promptly and adequately. Standard handling periods for specific issues are as follows:
In case of service disruptions caused by the Company, affected Clients will be notified and provided with an apology. If necessary, the issue will be resolved as soon as possible.
If system failures occur due to the Company's fault, Clients will be notified and corrective measures taken swiftly.
If there are billing disputes caused by the Company, refunds will be processed as soon as possible.
If a Client or Member requests to restrict a specific Customer's access, the Company will take action promptly.
3. Service Fees and Payment
The Company may charge Clients a certain amount of service fees in connection with the Services. Specific details such as the pricing of the Services and available payment methods are posted on the Website and the payment screen. The scope and content of the Services, applicable fees, and other related matters may be modified from time to time in accordance with the Company's policies. In the event of such changes, the Company will notify Clients and Members in advance within a reasonable period through email, the admin dashboard, or by other reasonable means.
To use the Services on a paid basis, at least one payment method must be registered. By registering a payment method, the Client consents to continuous billing through that method. If multiple payment methods are registered, the Company may change the payment method used according to its internal policies.
Unless otherwise explicitly stipulated in these Terms or any supplemental terms, or separately agreed between the Company and the Client with respect to service fees, billing for all fees shall commence at the time the paid subscription period of the Service begins.
Service fees are billed in arrears based on the selected pricing plan.
Unless the subscription to the Services is terminated, charges will be automatically billed on a recurring basis according to the regular billing cycle. In some cases—such as when a paid subscription begins on a date that does not exist in a subsequent month—the billing date may be adjusted.
If a Client requests to withdraw from the agreement and cancel the subscription within seven (7) days of the start of the paid subscription period, and no use of the Service has occurred during that period, the Company will cancel the entire billed amount. For any other refund requests, no refunds will be issued unless required by law or expressly permitted under the agreement. Clients are therefore advised to review the refund policy outlined in the Service usage guide.
If payment of the Service fees fails due to reasons such as expired credit card, insufficient balance, or any other cause, the Member must take necessary measures—such as re-registering or updating payment information—within the period designated by the Company (hereinafter referred to as the “Grace Period”) to ensure that the payment is successfully processed. If payment is not completed, the Client remains liable for the outstanding fees. During the Grace Period, the Company may (i) issue a direct invoice to the Client for the unpaid amount, (ii) request correction of payment information and continue attempting to process payment, or (iii) take measures in accordance with Article 4, Paragraph 2 of these Terms. Upon successful payment, the provision of Services shall resume from the date of such payment. If payment is not completed within the notified Grace Period, the service agreement shall be automatically terminated.
4. Modification and Termination of the Services
4-1. Service Suspension
The Company may, upon prior notice, temporarily or permanently suspend or terminate the provision of all or part of the Services due to legal or regulatory requirements, administrative orders, business or technical needs, or other force majeure events. In cases of system maintenance, inspection, replacement, or malfunction, the Company may temporarily suspend the Services without prior notice if necessary.
In the event of a service failure, the Company will use its best efforts to restore the Services as quickly as possible after identifying the issue. If a prolonged interruption occurs, the Company may provide reasonable compensation to affected Clients, to the extent deemed appropriate. However, this shall not apply if the Company proves that it was neither intentionally nor negligently at fault.
4-2. Restriction of Service Use
If the Company reasonably determines that it is necessary to restrict the use of the Services by a Client or Member in accordance with these Terms or applicable laws, it may suspend the use of the Services by such Client or Member. The Client or Member may request reinstatement of access by providing a reasonable explanation. Such measures are intended to prevent or resolve urgent situations, and the Company will make reasonable efforts to minimize the duration and scope of any such suspension.
If a Client’s account is in arrears for more than fifteen (15) days, the Company reserves the right to suspend access to the Services for both the Client and its Members until full payment is made, including by exercising the remedies set forth in these Terms.
For clarity, the Client remains responsible for all applicable service fees during any period of suspension. However, once the cause for the suspension has been resolved to the Company’s satisfaction, the Company will cooperate in good faith to promptly restore the Client’s or Member’s access to the Services.
4-3. Termination of the Service Agreement
The Client may terminate the Service Agreement at any time, and in such case, the Services may continue to be used until the end of the current billing cycle. Except for termination that meets the criteria set forth in Article 3.4 or for refunds required due to the Company’s intentional misconduct or negligence, no refunds will be provided for unused periods or unused promotions. Termination of the Service Agreement does not constitute account deletion.
The Company may terminate the Service Agreement with prior notice if the Client breaches its obligations under these Terms, fails to access the platform for over one (1) year, or if there exists any other reasonable ground for refusal of service provision.
Upon termination of the Service Agreement, the Company will delete all Client-related personal data and information, except where retention is required by applicable laws or the Company’s Privacy Policy. Deleted data may not be recoverable even if the termination is subsequently withdrawn.
If the Service Agreement is terminated due to unpaid fees, the Client's data may be deleted. Once deleted, such data cannot be restored, and the responsibility for such data loss lies solely with the Client or its Members.
5. Obligations of Clients and Members
5-1. Obligations of the Client
The Company shall not be involved in any aspect of the Client’s business operations, including but not limited to the nature of the business, types and features of products or services offered by the Client. The installation, use, operation, and management of the Company’s launcher on the Client’s website or application is solely the Client’s responsibility, and the Company assumes no obligations or liabilities in relation thereto.
The Client shall be liable for any damages incurred by the Client or any third party resulting from unlawful or inappropriate acts committed by its Members during the course of using the Services. However, if the Company deems it necessary for the proper operation of the Services—including but not limited to cases where a Member engages in acts that violate applicable laws or these Terms—the Company may take necessary actions without the Client’s prior consent, such as suspending service access or restricting account usage.
5-2. Obligations of Members
Members shall not engage in any of the following acts in relation to the use of the Services. If a Member is found to have violated these obligations, the Company may, without prior notice, impose appropriate restrictions or suspend the use of the Member’s account:
Infringing the intellectual property rights (including copyrights, trademarks, and patents), rights of reputation, privacy rights, or other statutory or contractual rights of the Company, the Client, or any third party.
Using violent, sexually explicit, discriminatory (based on gender, race, or social status), anti-social, or otherwise offensive language or expressions.
Illegally manipulating the Services through technical means or interfering with the servers and network systems related to the Services.
Reverse engineering, attempting to extract source code, replicating, disassembling, imitating, or otherwise modifying the Services.
Providing false information when applying for or modifying a service account.
Transferring or lending one's ID or password to another person.
Engaging in any other conduct that violates applicable laws, societal norms, or these Terms.
If a Member commits any act in violation of their obligations under these Terms, the Company may restrict or suspend the Member’s account usage through appropriate means without prior notice.
It is the sole responsibility of each Member or the Client to maintain the accuracy and security of Member account information. The Client also assumes full responsibility for any customer information owned by the Client and managed by its Members. The Company shall not be held liable for any information security incidents arising from the Member’s fault. If a Member becomes aware that their account is being used by a third party without authorization, they must immediately notify the Company at hello@bleepy.io and promptly take any actions requested by the Company.
6. Rights and Responsibilities Regarding Data
6-1. Rights and Responsibilities Regarding Data
The Company holds comprehensive rights to use, store, modify, reproduce, publicly transmit, display, and distribute data posted or transmitted through the administrator page within the scope necessary for the operation and provision of the Services. However, the Company shall not use such data for any purpose other than the operation and provision of the Services.
The Company shall make best efforts to ensure the stable operation of data storage and processing facilities. Nevertheless, the Company shall not be obligated to provide backups to Clients or Members if data is lost due to unavoidable circumstances such as natural disasters or reasons for which the Company is not at fault.
6-2. Management of Member and Client Information
Customer-related information may be processed through the platform, service screens, websites, applications, or emails in connection with the use of the Services. The Company may retain customer-related information to provide the Services but cannot modify, alter, or delete such information. For more details, please refer to the Privacy Policy (link to be provided).
6-3. Personal Information Protection
Safeguarding Members’ personal information is one of the Company’s top priorities. The Company collects and uses Members’ personal information only within the scope and for the purposes agreed upon by the Members, solely to facilitate the smooth provision of the Services. Except as required by law, the Company shall not disclose Members’ personal information to third parties. For detailed information including the efforts the Company undertakes to protect personal information, please refer to the Privacy Policy (link to be provided).
Upon a written request from a Member or upon termination of this Agreement for reasons such as contract cancellation, the Company shall destroy or return the personal information collected from the Member. However, if required by the Personal Information Protection Act or other applicable laws, or upon requests from relevant authorities, the Company shall comply with such obligations by providing relevant information or access rights to the Member’s personal data.
Clients and Members shall also exercise the utmost care to comply with laws and guidelines related to personal information protection while using the Services.
6-4. Use for Service Improvement Purposes
To provide better Services and new features to Clients and Members, the Company may utilize data entered or recorded by Members during their use of the Services for purposes such as quality improvement, performance enhancement, service advancement and optimization, and AI learning.
Clients may choose whether or not the data entered during their use of the Services will be utilized for the service improvement purposes described in Clause 1 above. Such choice shall take effect from the time of change. Even in such cases, the Company shall utilize the data in strict compliance with applicable personal information protection laws.
If the Client does not consent to the use of entered data for service improvement purposes, certain benefits related to service use may not be provided, and some restrictions on service use may apply.
7. General Provisions
7-1. Limitation of Liability
The Company shall not be liable for any damages arising from the following circumstances. Furthermore, to the maximum extent permitted by law, the Company shall not be responsible for liquidated damages, indirect damages, special damages, consequential damages, punitive damages, or exemplary damages.
Damages caused by natural disasters or other force majeure events of similar nature.
Damages resulting from service interruptions caused by reasons attributable to the Member.
Personal damages incurred by the Member during access to or use of the Service.
Damages arising from any illegal access or unauthorized use of servers by third parties, or damages incurred while preventing or responding to such illegal acts.
Damages caused by viruses, spyware, or other malicious programs illegally transmitted or disseminated by third parties using the Service.
Damages caused by omission, loss, or destruction of transmitted data.
Damages caused by third parties during the use of the Service, including defamation.
7-2. Disclaimer
The Company provides the Service on an "as is" and "as available" basis, without any warranties, to the maximum extent permitted by applicable laws.
The Client explicitly acknowledges and agrees that all risks related to the use of the Service and any associated platforms or programs rest solely with the Client.
The Company does not warrant that the Service will meet all Client or Member requirements, nor that the Service will be uninterrupted, timely, secure, or error-free.
7-3. Limitation of Liability
The Company shall not be liable for failure to provide the Service due to unforeseeable or uncontrollable causes such as natural disasters, war, DDoS attacks, IDC failures, or suspension of services by telecommunications providers.
The Company is not responsible for Service interruptions caused by unavoidable reasons such as maintenance, replacement, regular inspection, or construction to improve the Service.
The Company shall not be liable for Service interruptions or damages to Clients or Members resulting from the fault or negligence of the Member.
The use of information and materials provided through the Service is at the sole responsibility and discretion of the Client and Member, and the Company shall not be liable for any loss of expected profits or damages arising therefrom.
The Company shall not be liable for illegal or malicious acts performed by third parties.
In cases where the Company is responsible for breach of contract or tort causing damages to the Client (or Member), the Company’s liability shall be limited to the total amount of service fees actually paid by the Client.
7-4. Promotion
The Client grants the Company the right to use the Client’s or Client-authorized brand’s name and logo as references in the Company’s customer portfolio and website. The Company shall comply with the Client’s trademark usage guidelines. The Client may refuse such use at any time, and the Company is obliged to promptly respond to any such refusal.
7-5. Amendments to Terms
The Company may amend these Terms within the limits permitted by applicable laws. Amended Terms shall generally take effect prospectively from the effective date specified.
When amending the Terms, the Company shall notify the Client at least 7 days prior to the effective date, specifying the date of effect and the content of the amendment. However, for changes unfavorable or significant to the Client, individual notice shall be given at least 30 days prior via the email address provided upon service registration.
If the Company notifies or announces the amendment and explicitly states that silence or inaction within the period constitutes consent, and the Member does not explicitly reject the amendment, the Client shall be deemed to have agreed to the amended Terms. The Company shall not be liable for any damages caused by the Client’s failure to become aware of the amendment.
If the Member does not consent to the amended Terms, the Company may not apply the amended Terms to its legal relationship with the Client. In such cases, either party may terminate the Service Agreement.
7-6. Governing Law and Jurisdiction
These Terms are written primarily in Korean. Although translations may be provided, the latest Korean version shall prevail unless otherwise explicitly stated.
These Terms and any legal matters related to the Service shall be governed by the laws of the Republic of Korea. In the event of a dispute between the Client and the Company, both parties shall endeavor to resolve the matter amicably. Failing such resolution, disputes shall be settled through procedures prescribed under the Korean Civil Procedure Act.
7-7. Notices
Clients and Members may send notices to the Company via email or postal mail to the address displayed on the website or other contact details provided by the Company.
The Company may notify Clients or Members via the email address or website provided upon registration, or through announcements displayed within the Service.
To provide better service, the Company may display various notifications, administrative messages, and advertisements within the Service or send them via contact information registered by the Member. Advertising communications shall only be sent if the Member has consented in advance to receive such communications. Members may opt out of receiving advertising information at any time, and the Company will comply with applicable laws regarding such opt-out requests.
Notice Date: March 1, 2024
Effective Date: March 1, 2024
[Special Provisions for Overseas Users]
These provisions apply to Clients, Members, and Customers using the bleepy service outside the territory of the Republic of Korea. In the event of any conflict between these provisions and the main Terms of Service, these provisions shall take precedence.
Article 1 (Applicable Countries and Governing Law)
The Service is provided globally. Mandatory consumer protection laws of the country to which you belong may take precedence over these Terms. While these Terms are primarily governed by the laws of the Republic of Korea, the following provisions shall have priority:
For users in the European Union (EU): EU Consumer Rights Directive
For users in California, USA: CCPA (California Consumer Privacy Act)
For other countries: the relevant consumer protection laws of those jurisdictions
Article 2 (Jurisdiction)
In case of disputes related to the Service or these Terms, the competent court may be the local court of the Client’s country of residence in accordance with mandatory local laws. Otherwise, the Seoul Central District Court in the Republic of Korea shall have exclusive jurisdiction for the first instance.
Article 3 (Language and Interpretation)
These Terms are originally written in Korean, with multilingual translations provided for reference only. However, for users outside the Republic of Korea, the English version shall take precedence. If local laws require, the Terms in the relevant local language shall apply.
Article 4 (Service Restrictions and Compliance by Country)
Certain services or features may be unavailable or restricted in specific countries due to local regulations or commercial decisions. Clients and Members must comply with applicable laws, export-import regulations, and marketing restrictions in their respective countries. The Company shall not be liable for any non-compliance arising therefrom.
Article 5 (Export Controls and Sanctions Restrictions)
The bleepy service shall not be provided to, nor used by, any person or entity located in countries or regions subject to trade sanctions or embargoes designated by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) or other export control authorities. Clients bear full responsibility for any violations of export and sanctions laws arising from their use of the Service.
Article 6 (Protection of Overseas Consumer Rights)
Consumers residing in the European Union and certain other jurisdictions possess rights under GDPR, consumer rights directives, and related laws, which take precedence over any conflicting provisions in these Terms. The Company shall not restrict such consumers’ legal rights including cancellation, refund, or withdrawal rights, all of which will be handled according to applicable local laws.
Important Notes for Clients Registering with bleepy
A Member responsible for managing the bleepy service usage must be designated.
Clients conducting promotions via bleepy require a designated representative (Member) authorized to operate the service on their behalf.
Actions taken by a Member regarding bleepy shall be deemed as actions of the Client.
Clients should appoint an appropriate internal staff member as a bleepy Member, considering these responsibilities.
Unless otherwise notified, the staff member registered at the time of membership sign-up will be designated as the Member.
Management authority over customer personal data resides with the Client.
bleepy collects and processes customer personal data held by the Client to provide insights smoothly.
All rights and controls regarding the management of customer personal data belong to the Client, and bleepy processes the data upon the Client’s instructions.
Customers, as data subjects, may request the Client to delete their personal data at any time.
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